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Terms & Conditions

      Any or all segments of this website are displayed for information purposes only and are not to be considered as a substitute for obtaining professional medical, legal, or any other authoritative advice. ORTUS Pty Ltd takes NO responsibility for any one who misinterprets any information, product or service content displayed within this website. Any advice or exploratory information should be verified be a relevant professional should misunderstanding or confusion occur. If any one should find a misrepresentation contained with in this site they should contact this site web administrator via Contact Us page.

      It should be known that due to the inherently unstable nature of the world wide web, and despite the due care and precautions taken by the web administrators, the complete accuracy and suitability of any content taken from links driven from this site can not be guaranteed. As a consequence ORTUS Pty Ltd takes no responsibility for any or all external content linked from this site which is deemed unsuitable, incomplete or inaccurate.

      ORTUS Pty Ltd, it's partners, directors, employees, and web administration responsible for contributing to or maintaining this website make no claim as to the accuracy of the information and/or content contained within this site, or within a third parties site linked to this site, or any link driven from any one of these third parties sites.

      Whilst every effort has been made to ensure that the information is accurate, ORTUS Pty Ltd will not accept any liability for any loss or damage which may be incurred by any person acting in reliance upon the information.

Privacy statement
      We respect your privacy! Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned! Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or email us

      All material available or accessible from this Website is copyright material owned by ORTUS Pty Ltd and its related entities. No part may be reproduced by any process except in accordance with the provisions of the Copyright Act 1968.

      Welcome to the ORTUS Pty Ltd Internet site. In general you can visit the ORTUS Pty Ltd internet site without telling us who you are. The amount of information that you provide to ORTUS Pty Ltd will depend on the range and number of services that you choose to use. Particular sections of this internet site may require you to send ORTUS Pty Ltd personal information, including your name, affiliation, e-mail and physical address. By visiting ORTUS Pty Ltd internet site, you are accepting the practices described in this Privacy Policy.

2.Gathering Information
      ORTUS Pty Ltd recognises that your personal information is very important to you, and that you should have a right to control the use and dissemination of that information. Such information collected by ORTUS Pty Ltd will only be disclosed in accordance with the terms of the Privacy Policy. Specifically, ORTUS Pty Ltd collects the following information from its Internet site:

2.1 Statistical Information
      ORTUS Pty Ltd collects statistical information regarding the use of its internet site. This collection includes your computer's Internet Protocol (IP) address and the date and time of your visit. This information is collected to provide ORTUS Pty Ltd with information about the use of its site and to help it maintain and develop the site to provide better information to users.

2.2 Cookies
      ORTUS Pty Ltd may use cookies on its site from time to time. This may involve the collection of personal information about you, including your habits when accessing parts of the ORTUS Pty Ltd internet site and any personal information you provide. You can prevent this collection of information by disabling your web browser from accepting cookies. This will not prevent you from accessing the ORTUS Pty Ltd internet site, however it may prevent you from utilising all site features.

2.3 Requested Personal Information
      At various stages you may be requested to provide ORTUS Pty Ltd with personal information including your contact details. Personal information will only be requested if it is necessary to provide a service to you or if it is necessary by law to collect the information. Such a request may arise if you ask ORTUS Pty Ltd to provide you with information or provide you with a service.

3.Use and Disclosure
      ORTUS Pty Ltd will not use or disclose, and will use reasonable endeavours to prevent the use or disclosure of, information provided by a user to ORTUS Pty Ltd internet site for a purpose other than the primary purpose of collection (a 'secondary purpose'), except to the extent that:

(a) The secondary purpose is related to the primary purpose for collection and that you would reasonably expect ORTUS Pty Ltd to use or disclose the information for the secondary purpose (for example, the provision of your information to a third party where you have requested, through ORTUS Pty Ltd a product or service to be supplied by that third party);

(b) You have consented to the use of the information for the secondary purpose;

(c) Information provided by you, including information relating to transactions, may appear in aggregate form for the purpose of providing statistical information within ORTUS Pty Ltd or to third parties. This information will not identify you;

(d) May be necessary in order to enforce any of the terms of an agreement between you and ORTUS Pty Ltd;

(e) may be necessary where ORTUS Pty Ltd has reason to suspect that unlawful activity has been, is being or may be engaged in, and uses or discloses the personal information as a necessary part of its investigation of the matter or in reporting its concerns to relevant persons or authorities;

(f) May be required or specifically authorised by law;

(g) Information may be provided in co-operation with any governmental authority.

4.Access and Correction

4.1 Where ORTUS Pty Ltd collects information from you we will provide you with access to your information (subject to any reasonable charge as determined by ORTUS Pty Ltd and notified to you before such access is given) at your request except that:

(a) The request for access is frivolous or vexatious;

(b) Providing access would have an unreasonable impact on the privacy of others;

(c) The information relates to existing legal dispute resolution proceedings between you and ORTUS Pty Ltd, and the information would not be accessible by the process of discovery in those proceedings; or

(d) Providing access would reveal the intentions of ORTUS Pty Ltd in relation to negotiations with you in such a way as to prejudice those negotiations.

4.2 Where information about you is found to be incorrect, incomplete or out of date, ORTUS Pty Ltd will correct, update, erase or amend the information as appropriate.

5.Links from this Site
      ORTUS Pty Ltd. may link to other Internet sites within the ORTUS Pty Ltd group. These internet sites have their own privacy policies and are not subject to this privacy policy. We recommend that you carefully read any policy documents or terms and conditions that appear on linked Internet sites before disclosing any personal information. ORTUS Pty Ltd is not responsible for any practices on linked internet sites that might breach your privacy.

      ORTUS Pty Ltd stores your personal information using industry standards for security of information in order to safeguard it from misuse, disclosure, alteration or destruction.
      By using the ORTUS Pty Ltd internet site you agree that the internet is inherently insecure and that accordingly ORTUS Pty Ltd can only use its best endeavours to secure your personal information and cannot provide any definitive assurance regarding security of personal information. ORTUS Pty Ltd will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.

7.Changes to Privacy Policy
      ORTUS Pty Ltd may, without notice, amend or modify this privacy policy by posting the amended privacy policy to the ORTUS Pty Ltd. Internet site. You should check this privacy policy on each visit to ensure that you are familiar with the most current version. For convenience purposes, all links to this privacy policy and terms of use will display a date of last alteration or adaptation.

8. Refund Policy

  • Under what conditions will ORTUS Pty Ltd accept a return or exchange?

1. Product is Faulty (dead on arrival or within warranty period) – return for repair or refund.
2. Non-faulty return - product must be in the original condition & packaging – 25% re-stocking fee will apply.

  • What happens if the item(s) are received in damaged condition?

No Refund – unless insured by customer. We do our best to make sure all items are delivered in perfect condition.

  • How should the item be returned (mail, pick-up)?

1. Customer should contact ORTUS Pty Ltd first before returning the item(s)
2. Send by post / courier.

  • Where should the customer send/forward the returned item(s)?

1st. Manufacturer / vendor indicated by Ortus in Return Authorisation (RA).
2nd. ORTUS Pty Ltd
9/50 Leura Grove, Hawthorn East, 3123 VIC, Australia

  • Time limit, if any, to return the item(s)?

7 Days from delivery

  • Is there a cancellation fee if I wish to cancel my online order?

Any order which is cancelled may incur a 10% administration fee, unless order is cancelled by ORTUS Pty Ltd due to unavailability of goods outside the given delivery time frame, in which fees will we waived.

  • Are the delivery charges refundable?


  • What things must the customer include with the returned item(s) (copy of payment record, delivery docket, original packing, and reasons why this item(s) is being returned)?

Copy of payment record, Receipt

  • How much time will it take to process the refund?

Up to 21 working days

  • How will the customer know whether the refund has been processed?

Customer will be notified either by phone or email whether the refund has been processed.

9. Delivery Information

  • Do you accept orders from anywhere in the world?

No, Australia only

  • Are there any countries that you will not ship to?

We ship to Australia Only

  • How long do you anticipate the order will take to be processed?

Up to 15 working days

  • How long do you anticipate the order will take to be shipped to the address of the customer?

Up to 7 days

  • Details of courier(s) used? Or method of shipment (post, express mail, registered/certified)?

Australian Post (Express & registered mail), Startrack Express

  • When will their credit card be charged?

Immediately, ORTUS Pty Ltd will not release goods unless received payment from a customer first.

  • What name will appear as the Merchant's name on the cardholder's statement?

ORTUS Pty. Ltd. 

10. Feedback, Questions or Problems
      ORTUS Pty Ltd welcomes any feedback you may have regarding our privacy policy. If you have any questions or queries relating to the policy, or if you have any suggestions or problems, please send via “Contact Us” page.

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